Search for Credit Card numbers in transcript

Search for Credit Card numbers in transcript

There might be times when your PCI DSS process failed, and a credit card number ends up in a recording. In order to identify calls with potential credit card numbers in Awaken Conversations, you can bookmark regex expressions to search for credit card patters in the data.

Below are the steps and regex patterns to find common credit card numbers.

Search transcriptions using regex

  1. In Awaken Conversations, navigate to the Overview page of your Org and Folder
  2. Select your date rate
  3. Change the search view from Plain to Regex
  4. Change the logical operator from AND to OR
  5. Enter the below regex patters, one at a time.

    1. (4903|4905|4911|4936|6333|6759)[0-9]{12}|(4903|4905|4911|4936|6333|6759)[0-9]{14}|(4903|4905|4911|4936|6333|6759)[0-9]{15}|564182[0-9]{10}|564182[0-9]{12}|564182[0-9]{13}|633110[0-9]{10}|633110[0-9]{12}|633110[0-9]{13}$
    2. (5018|5020|5038|6304|6759|6761|6763)[0-9]{8,15}$
    3. (5[1-5][0-9]{14}|2(22[1-9][0-9]{12}|2[3-9][0-9]{13}|[3-6][0-9]{14}|7[0-1][0-9]{13}|720[0-9]{12}))$
    4. (62[0-9]{14,17})$
    5. (6304|6706|6709|6771)[0-9]{12,15}$
    6. (6334|6767)[0-9]{12}|(6334|6767)[0-9]{14}|(6334|6767)[0-9]{15}$
    7. (6541|6556)[0-9]{12}$
    8. (?:2131|1800|35\d{3})\d{11}$
    9. (?:4[0-9]{12}(?:[0-9]{3})?|5[1-5][0-9]{14})$
    10. 3(?:0[0-5]|[68][0-9])[0-9]{11}$
    11. 389[0-9]{11}$
    12. 3[47][0-9]{13}$
    13. 4[0-9]{12}(?:[0-9]{3})?$
    14. 63[7-9][0-9]{13}$
    15. 65[4-9][0-9]{13}|64[4-9][0-9]{13}|6011[0-9]{12}|(622(?:12[6-9]|1[3-9][0-9]|[2-8][0-9][0-9]|9[01][0-9]|92[0-5])[0-9]{10})$
    16. 9[0-9]{15}$
    17. ^(4903|4905|4911|4936|6333|6759)[0-9]{12}|(4903|4905|4911|4936|6333|6759)[0-9]{14}|(4903|4905|4911|4936|6333|6759)[0-9]{15}|564182[0-9]{10}|564182[0-9]{12}|564182[0-9]{13}|633110[0-9]{10}|633110[0-9]{12}|633110[0-9]{13}$
    18. ^(5018|5020|5038|6304|6759|6761|6763)[0-9]{8,15}$
    19. ^(5[1-5][0-9]{14}|2(22[1-9][0-9]{12}|2[3-9][0-9]{13}|[3-6][0-9]{14}|7[0-1][0-9]{13}|720[0-9]{12}))$
    20. ^(62[0-9]{14,17})$
    21. ^(6304|6706|6709|6771)[0-9]{12,15}$
    22. ^(6334|6767)[0-9]{12}|(6334|6767)[0-9]{14}|(6334|6767)[0-9]{15}$
    23. ^(6541|6556)[0-9]{12}$
    24. ^(?:2131|1800|35\d{3})\d{11}$
    25. ^(?:4[0-9]{12}(?:[0-9]{3})?|5[1-5][0-9]{14})$
    26. ^3(?:0[0-5]|[68][0-9])[0-9]{11}$
    27. ^389[0-9]{11}$
    28. ^3[47][0-9]{13}$
    29. ^4[0-9]{12}(?:[0-9]{3})?$
    30. ^63[7-9][0-9]{13}$
    31. ^65[4-9][0-9]{13}|64[4-9][0-9]{13}|6011[0-9]{12}|(622(?:12[6-9]|1[3-9][0-9]|[2-8][0-9][0-9]|9[01][0-9]|92[0-5])[0-9]{10})$
    32. ^9[0-9]{15}$
    33. ​[0-9]{16}

Save regex as bookmark

To allow future reuse of your defined regular expressions, you can manage and save it as a reusable bookmark.


Using the saved bookmark at a later stage, just double click on the Bookmark name to apply it

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