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S3 Bucket Replication from Customer owned bucket to Awaken owned bucket
Basic outline of steps Awaken PS provide customer with bucket ARN, and IAM role/policy details Customer sets up IAM role and policy and provides Awaken with the role ARN Awaken Infrastructure adds IAM role ARN to variable in terraform and this sets ...
Creating IAM Role
Create an IAM role with the following trust relationship: { "Version": "2012-10-17", "Statement": [ { "Sid": "", "Effect": "Allow", "Principal": { "Service": "s3.amazonaws.com" }, "Action": "sts:AssumeRole" } ] } Create a policy as follows, replacing ...
Using the /transcribe API with AWS S3
Overview The Amazon Web Service (AWS) Simple Storage Service (S3) is a common location for archiving audio files and metadata together in zip files. If you already have such files stored in S3, you can use the /transcribe API's support for S3 to ...
Extract summary data from Conversations in csv format
Introduction The primary method used for processing data from Awaken Conversations into customer own data warehouses is to use a built-in capability in the platform called Callbacks. More information on this can be found in the Awaken public ...
Search for Credit Card numbers in transcript
There might be times when your PCI DSS process failed, and a credit card number ends up in a recording. In order to identify calls with potential credit card numbers in Awaken Conversations, you can bookmark regex expressions to search for credit ...