Recent Articles
Failure to upgrade with a "No valid systems... with a valid System ID" message
If attempting to upgrade Intelligent Agent from an earlier version to 6.0.59 or later, then the following message may be seen in the installer: This likely means that your licence hasn't been updated to include your current System ID as is now ...
Search for Credit Card numbers in transcript
There might be times when your PCI DSS process failed, and a credit card number ends up in a recording. In order to identify calls with potential credit card numbers in Awaken Conversations, you can bookmark regex expressions to search for credit ...
S3 Bucket Replication
The Awaken PS team will provide the following information S3 Bucket Name AWS Account ID Attached file includes the document to follow to complete the replciation setup.
Creating IAM Role
Create an IAM role with the following trust relationship: { "Version": "2012-10-17", "Statement": [ { "Sid": "", "Effect": "Allow", "Principal": { "Service": "s3.amazonaws.com" }, "Action": "sts:AssumeRole" } ] } Create a policy as follows, replacing ...
S3 Bucket Replication from Customer owned bucket to Awaken owned bucket
Basic outline of steps Awaken PS provide customer with bucket ARN, and IAM role/policy details Customer sets up IAM role and policy and provides Awaken with the role ARN Awaken Infrastructure adds IAM role ARN to variable in terraform and this sets ...